Return and Refund Policy
Return & Refund Policy
Last Updated: October 10, 2026
At Ornacase, we want every customer to feel confident about their purchase. We carefully review concerns involving damaged, defective, or incorrectly delivered products and work to provide appropriate solutions.
Please read the following guidelines before placing an order. They explain when a claim may be submitted, what information is required, and how approved refunds or replacements are handled.
1. Our Return Policy
Purchases made through Ornacase are generally considered final once completed.
We do not accept standard returns or exchanges for reasons such as personal preference, a change of mind, or ordering an unwanted item.
Exceptions may be considered when a customer receives a product that is damaged, defective, or different from what was ordered, provided the claim meets the requirements described in this policy.
All requests are reviewed individually and remain subject to applicable consumer protection laws.
2. Reporting Damaged, Defective, or Incorrect Products
We encourage customers to examine their packages and products as soon as they arrive.
If your order contains an item that is damaged, has a manufacturing defect, or does not match your purchase, please notify our customer service team within 7 days of the delivery date.
To help us investigate your concern efficiently, send an email to support@ornacase.com with the following details:
- Order Information: Your order number and the email address used during checkout.
- Issue Description: A clear explanation of what is wrong with the product or shipment.
- Supporting Evidence: Photographs or video footage showing the damage, defect, or incorrect merchandise.
Providing complete and accurate information allows our support team to review your request more effectively.
3. Claim Review and Available Solutions
After receiving your request, our customer support team will examine the submitted details and determine whether the claim qualifies under this policy.
Depending on the circumstances, an approved claim may be resolved through one of the following options:
- A replacement product.
- A partial refund.
- A full refund.
The appropriate resolution will be determined by Ornacase after reviewing the individual case. Not every claim will qualify for the same remedy.
We may request additional information when necessary to complete our assessment.
Any resolution will also be subject to the rights and remedies available under applicable law.
4. Refund Processing
When a refund is approved, the applicable amount will be returned through the original payment method used for the purchase.
After the refund has been issued, please allow approximately 7–12 business days for the funds to appear in your account.
The actual posting date may vary depending on your bank, payment provider, or card issuer.
If your refund has not appeared after the estimated processing period, we recommend contacting your financial institution or reaching out to our support team for assistance.
5. Product Exchanges and Replacements
Ornacase does not provide standard product exchanges.
Replacement requests are considered only when an item arrives damaged or defective and the related claim has been reviewed and approved by our team.
Requests involving a different size, color, style, or personal preference are not eligible for exchanges under our standard policy.
Please contact customer support before taking any action involving a potentially defective or damaged item.
6. Returns Without Prior Authorization
Customers must receive approval from our support team before returning any merchandise.
Please do not mail products back to Ornacase unless our team has specifically authorized the return and provided the necessary instructions.
Packages sent without authorization will not be accepted for refund or replacement processing.
We cannot assume responsibility for unsolicited return shipments. Such items may be discarded without additional notification, where permitted by applicable law.
If a physical return is required as part of an approved claim, our support team will provide the appropriate return instructions and designated return address.
7. Important Information
Before submitting a claim, please keep the following points in mind:
- Standard returns and exchanges are not offered unless otherwise required by law.
- Claims concerning damaged, defective, or incorrect items should be submitted within 7 days after delivery.
- Supporting photographs or videos are required to evaluate product-related concerns.
- Refunds and replacements are provided only after claim approval, except where applicable law requires otherwise.
- Items must not be returned without receiving instructions from our support team.
Nothing in this policy is intended to exclude, restrict, or override any mandatory consumer rights or remedies provided by applicable law.
8. Contact Our Support Team
If you have questions about this policy or need help reporting a problem with your order, please contact Ornacase using the information below.
Store Name: Ornacase
Website: https://ornacase.com/
Support Email: support@ornacase.com
Phone: (618) 481-4460
For order-related assistance, please include your order number, checkout email address, and a brief explanation of your request.
Thank you for choosing Ornacase. We appreciate your business and are here to assist with eligible order concerns.